Skip to content
Screen-free learning kits for ages 3–8
Kidobond

Return & Refund Policy

Last updated: [DD Month YYYY]

We want your child to love what's in the box. If something's wrong, here's how returns and refunds work.

Eligibility

  • Returns must be requested within 7 days of delivery.
  • The box, its contents, and any included activity materials must be unused and in original packaging.
  • Items that are damaged, missing parts, or incorrect on arrival are eligible for a free replacement or refund — no need to send anything back first, just share photos of the issue.
  • Used, opened, or consumable activity items (e.g. paper, clay, stickers) cannot be returned unless defective.

How to request a return

  1. Email support@kidobond.com with your order reference and the reason for return, including photos if the item is damaged or incorrect.
  2. We'll confirm pickup or provide a return address within 1–2 business days.
  3. Once we receive and inspect the item, we'll process your refund or replacement.

Refunds

  • Approved refunds are issued to the original payment method within 7–10 business days of approval.
  • Shipping charges (if any) are non-refundable unless the return is due to our error.
  • Cash-on-delivery refunds are processed via bank transfer or UPI; we'll request your details once the return is approved.

Exchanges

Want a different age group or theme instead of a refund? Let us know when you raise the return and we'll arrange an exchange, subject to availability.

Questions

Contact support@kidobond.com — see our Contact Us page for more ways to reach us.